Service Untitled, one of the blogs that I regularly read, wrote a review that put forth a call to action for myself.  He wrote about a book called Managing Online Forums: Everything You Need to Know to Create and Run Successful Community Discussion Boards“.  His bottomline review was: “If anything, Managing Online Forums can serve […]

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I recently purchased ICMI’s Call Center Customer Relationship Management book for my client.  This is one of the books that is specifically aimed as a study guide for the CIAC certifications, so I’m happy to have it on hand. I’ll be reading through it over the next few weeks.  The book is a few hundred […]

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Rating: 4.5 / 5
A classic for the ages. One would think that a book written in 1936 would be irrelevant three quarters of a century later.  It is certainly not.  Although it was revised in 1990 with some “updated advice”, this book is continues to give insight into ways to touch people’s lives, to get involved, and […]

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Rating: 4.5 / 5 
I usually read my books as it is easier for me to understand, re-read, review, highlight and remember the contents.  This time, I didn’t. First, Break All the Rules: What the World’s Greatest Managers Do Differently by Marcus Buckingham was my first attempt to listen to a business book on audio tape.  It was difficult […]

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I’ve set up some forums that may be of interest to people reading this blog.  Please feel free to forward the information on to anyone that you’d like — they’re free to use and I will be working on driving traffic to them as well.  They have been setup as of today, so make sure […]

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About six months ago, I put a question out to my LinkedIn network. The question that I asked was:
What is the number one book that you suggest to friends, associates and business partners or that you refer to in times of question? I’m specifically looking for books related to business, management, career building, knowledge enhancement […]

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