I put this under “motivation” for my blog for one reason and one reason only .. it’s personal motivation! I’m starting a regime that I recently heard about on the radio. It is called one hundred push ups. The idea is that at the end of six weeks, you’ll be able to take […]

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If you’re in a 24/7/365 environment or require that your employees work on holidays, there are bound to be days that they’re working and you’re not.  Whether its because you’re on vacation or you get the day off, they are still there doing their job.
Acknowledge this. Give them a call and say “Hey, Merry Christmas! […]

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WHAT?!
This sounds strange, doesn’t it.  You’ve seen their resume, you’re “ranked” higher than they are. Why should they see your resume?
My question is — why not?  Does it matter? I’ll take a gander that, if they truly tried and had Internet savvy, they’d be able to find it or something similar without too much difficulty.  […]

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If you “came up the ranks”, then this might not apply to you nearly as much.  If you came in from the outside, it helps. 
Walk in their shoes.
Take the calls. Do their job. Understand what the requirements are and how to do it right.
Its very difficult to really figure out what to improve without knowing […]

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At first, I thought it was an April Fool’s joke, but after reading a bit more into it and seeing all the various press releases, this is either real or a very elaborate, time consuming and possibly costly joke — I’m inclined to say that it is real, so here goes nothing! I’ll retract if […]

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Walk up to your employee, shake their hand, and thank them for coming in.
This idea was given to me by someone I know and I love it.  He said it works wonders for his motivation.  It helps give the feedback that they are appreciated.

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I’m posting this one out of the standard “weekly” list because the Service Untitled blog wrote about it yesterday. I read it and was stunned.
First, what is a positive escalation? “Positive escalations are situations in which a customer asks to speak to a manger because of a particularly good experience.”
Great. We have a baseline now.  […]

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Have you ever come into work and found a personal, hand written card on your desk from your manager thanking you for something specific done the day or week before?  I haven’t either, but my employees have — and they’ve pulled me aside to say thank you.  I know some others that have done this […]

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