To make it more convenient for my readers, I’ve changed the RSS setting from summary to full. Now you can simply use your favorite email or RSS subscriber to read the blog and not have to follow the links in — though you’re welcome to! Comments and feedback is always welcome.
Subscribe to the blog here.

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I have no idea how many of these are real or fake, but … I felt they were appropriate for an April Fool’s day posting. Most are related to some level of customer service, but they do not paint us in a very good light! 
From: The Dragonfly Experiment blog (I don’t read this blog normally, but someone sent […]

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This FREE offer goes out to anyone who has a group that is related to contact centers — this can be clients of your consulting company, readers of your blog, employees in your company, or any other group you can think of.
Sign up for an account on the C3OC Contact Center Discussions and Networking Forums and […]

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This weekend, I changed the permalinks on the blog to be more human readable and logical.  This shouldn’t have a great impact, but if you’ve linked directly to one of the numeric blog numbers, I’m not sure that it will still work.
My apologies for any inconveniences that this causes people — I’m hoping that this […]

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I’m using the theme Talian 1.0. While searching for themes, this one struck my fancy as appropriate for business yet still somewhat “loose” in nature.  Plugins and widgets still to come to augment the site.

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I’ve moved hosts to ISU (Internet Services Unlimited) to gain a bit more control over layout, etc. 
Expect some layout and display changes in the near future!

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